Privacy Policy
Effective October 7, 2026
The short version: we use your photos to make the videos and wallpapers you ask for, and nothing else. We don't train AI models on them, we don't sell them, and when you delete your account, they're deleted too.
This policy explains how Everpaw ("Everpaw", "we", "us") handles your information when you use the Everpaw app and everpaw.org (together, the "Service").
1. What we collect
Information you give us
- Account details: your email address and password. Passwords are stored hashed by our authentication provider; we never see them in plain text.
- Photos: the pet photos you add to a Memory and, if you use My Pet & I wallpapers, photos of yourself.
- Memory details: the name you give a Memory and, if you choose to add it, your pet's sex.
- Your creations: the videos, wallpapers and thumbnails the Service generates for you, plus the choices behind them (scenery, action, style).
- Messages and feedback you send us.
Information collected automatically
- App usage and errors: events such as "video started" or an error message, with your device platform, app version and a per-launch session ID. This analytics is first-party; we don't use third-party advertising or tracking SDKs.
- Free-trial protection: a one-way hash of your device ID and IP address, used to stop the same person claiming the free credits more than once.
- Notification token: if you allow notifications, a push token so we can tell you when a video is ready.
- Invite codes you sign up with or share.
Payments
Purchases are processed by Stripe. We receive a record of what you bought, the amount and your Stripe customer ID. We never receive or store your full card number.
2. How we use it
- To create the videos and wallpapers you request and show them in your gallery.
- To run your account, track your credit balance and process purchases.
- To send the notifications you've turned on, and service emails such as verification and password reset.
- To prevent abuse of free credits and keep the Service secure.
- To understand, in aggregate, how the app is used and fix errors.
- To answer you when you contact us, and to meet legal and tax obligations.
We don't sell your personal information, and we don't use it for advertising.
3. Your photos and AI
We do not use your photos, or anything made from them, to train AI models.
To make your content, we send your photos and the prompt for your chosen scene to the AI providers listed below. They process them only to generate the video or image you asked for, and return the result to us.
4. Who we share it with
We share information only with the service providers that run Everpaw for us, and only what each one needs:
| Provider | What for |
|---|---|
| Supabase | Hosting: accounts, database and file storage |
| Atlas Cloud (Seedance 2.0 Mini video model) | Generating videos from your pet photos |
| Google (Gemini API) | Generating wallpapers from your photos |
| Stripe | Processing payments |
| Expo, Apple and Google push services | Delivering notifications |
We may also disclose information if the law requires it, to protect people's safety or our rights, or as part of a merger or sale of the business, in which case this policy continues to apply. When you share a video to social media, the platform you share to handles it under its own policy.
Our providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards for those transfers.
5. How long we keep it
- Your account, photos and creations: for as long as your account is open. We don't delete them on a timer.
- Deleting a single item: removing a video, wallpaper or Memory takes it out of your gallery. Any remaining copy in storage is deleted when you delete your account.
- After you delete your account: see the next section.
6. Deleting your account
You can delete your account in the app at Profile → Delete Account, or by emailing us. When you do:
- Your account, profile, Memories, photos, videos, wallpapers, credit balance, usage events, push tokens and personal invite link are deleted. We aim to remove every stored file within 30 days.
- We keep anonymous statistics, such as how many videos were made on a given day, that can't be linked back to you.
- We keep payment records (amounts and dates) for accounting and tax purposes, without linking them to your Everpaw account. Stripe keeps its own payment records under its policy.
- Feedback you sent may be kept without your name attached.
Deleting your account doesn't cancel a Pro subscription billed through Stripe. Please email us to cancel it first. Full steps are on the Delete account page.
7. Your choices and rights
You can ask us to access, correct, export or delete your personal information, or object to how we use it, by emailing [email protected] from the address on your account. Depending on where you live, you may have additional rights, including the right to complain to your local data protection authority. You can turn notifications off at any time in your device settings.
8. Security
Data is encrypted in transit, and access to our database is restricted by account. Your files are stored at long, randomly generated links that aren't listed or searchable, but anyone who has a file's exact link can open it, so share links carefully. No system is perfectly secure, and we'll tell you if a breach affects your information where the law requires it.
9. Children
Everpaw isn't directed at children under 13, and we don't knowingly collect their information. If you believe a child has given us information, contact us and we'll delete it.
10. Changes and contact
If we make material changes to this policy, we'll update the date above and let you know in the app or by email. Questions? Email [email protected].